Community Notice Category: Notice
NEA / City & Guilds Level 2 Award in Fuel Debt Advice in the Community 6281-16
Wednesday 19 February 2020, 10am-4.30pm, Exeter
Attendees must work / volunteer for non-commercial organisations and regularly encounter those in or at risk of fuel poverty – i.e. essentially those on a low income / in a vulnerable situation and who are struggling to manage their household bills.
The course is designed for frontline staff working with low-income and vulnerable households who may be in fuel debt or at risk from fuel debt.
The course aims to provide delegates with an understanding of the causes of fuel debt, issues householders may face with meters, fuel statements, payment and tariff options. It also considers consumers, private landlords and fuel suppliers obligations, as well as complaints procedures and support available for low-income and vulnerable households.
The course will explain:
- causes of and identify solutions for fuel debt
- customer, supplier and private landlord responsibilities
- how to read meters, fuel statements and rectify common billing errors
- suppliers’ customer service processes and complaints procedures
- tariff and payment options, Warm Home Discount Scheme, grants and other forms of assistance – including trusts and hardship funds
- The causes of fuel debt
- Electricity, gas meters and recording consumption
- Consumer, private landlord and fuel supplier’s rights and responsibilities
- Tariff and payment options
- Fuel statements
- Common billing errors
- Definitions of vulnerability used by the energy industry
- Contacting the supplier and complaints procedures
- Help available to low-income and vulnerable families – including Priority Services Register, Warm Home Discount Scheme, trust and hardship funds
To gain a Level 2 City & Guilds qualification an option assessment is now available. This consists of an open book exam which will take a maximum of three hours to complete. Candidates are encouraged to use their course hand-outs to help complete the exam.
DURATION – One day (6 hours)
Courses are also available on an in-house basis for groups of 12 to 15 delegates, dates will be agreed with each organisation.
FURTHER DETAILS & BOOKINGS