A selection of helplines.  Other helplines exist, and other reasons for calling helplines exist, but these are some we’ve just heard about, or are particularly topical at this time of year.

NEW: GriefChat helpline

GriefChat is a safe space for grieving or bereaved people to be able to share their story, explore their feelings and be supported by a qualified bereavement counsellor. In addition to this, GriefChat can help bereaved people to consider if they need additional support and where to get this from.

Using GriefChat is free of charge and is open Monday-Friday, 9am-9pm (UK time) to grieving or bereaved people. It is a chatline services, on a website, rather than a verbal communication. If they’re not online, you can still send a message using the chat box and they will reply as soon as they’re back online.

You can also get GriefChat on your own website – contact them via the website to explore this option.


Child sexual abuse hotline 0808 1000 900

Stop it Now! UK and Ireland is a child sexual abuse prevention campaign and helpline It is run by The Lucy Faithfull Foundation, the only UK-wide child protection charity dedicated solely to preventing child sexual abuse. They support adults to play their part in prevention through providing sound information, educating members of the public, training those who work with children and families, and running a confidential and anonymous helpline. The helpline is available to:

  • adults worried about the sexual behaviour of other adults or children and young people
  • people worried about their own sexual thoughts or behaviour towards children, including those with concerns about their online behaviour
  • friends and relatives of people arrested for sexual offending, including internet offending
  • any other adult with a concern about child sexual abuse – including survivors and professionals


Domestic abuse and sexual violence

If you are in danger, please call the Police on 999 immediately or 101 in a non-emergency.  If you ring 999 but can’t talk, make sure the Police know you are there by coughing or tapping the handset, or by dialling 55.

Safer Futures offers advice and support to men, women, young people and children impacted by Domestic Abuse, Sexual Violence and Sexual Abuse. You will be supported by experienced Domestic Abuse and Sexual Violence professionals and advocates, who will help you access the most appropriate intervention and recovery services.

Helpline: 0300 777 4777

Email: saferfutures@firstlight.org.uk

Alternatively contact Cornwall Domestic Abuse 24hr Helpline on 01872 225629.

You can find out more about domestic abuse services in Cornwall on the Cornwall Council website.



  • Call any time – 24/7 – 116 123
  • Email jo@samaritans.org (24 hour response time)
  • Visit
    • Truro, 19 Treyew Road, Truro, TR1 2BY,
    • Plymouth, 20 Oxford Place, Western Approach, Plymouth PL1 5AJ
    • Torquay, 21 Warren Road, Torquay TQ2 5TQ
  • Write a letter: Chris, Freepost RSRB-KKBY-CYJK, PO Box 9090, STIRLING FK8 2SA


Rough sleepers

If a member of the public is concerned about someone sleeping rough they can send an alert to StreetLink through the mobile app, www.streetlink.org.uk, or by calling 0300 500 0914. The referral will be sent to Addaction Cornwall and an outreach worker will go to the location where the rough sleeper was seen at to engage and support them.