News from CQC
Community mental health services
CQC conducted a survey around community mental health services – you can find the results for our area on their website.
Their overall findings were that people’s experiences of being supported with physical health needs and financial advice or benefits declined further this year.
This year’s results also show significant scope for improvement for involving people in planning and agreeing the care they receive. The survey also found that many people did not know who to contact within the NHS during a crisis, and that people aged 18-35 or diagnosed with non-psychotic chaotic and challenging disorder consistently reported worse than average experiences.
Children and young people’s experiences of care
CQC also conducted a survey of children’s and young people’s experiences of care, using specially designed surveys for them. Comparing results against the 2016 survey, the results were almost unchanged.
Overall, children, young people and their parents or carers reported good experiences of care and the majority of children and young people were positive about communication with hospital staff. Children, young people, and their parents were less positive about their, or their child’s, experiences of being discharged from hospital.
The survey also found that a small proportion (1%) of children and young people spent most of their hospital stay on an adult ward.
Maternity patient survey
This survey looked at the experiences of women who had a live birth in early 2019. The main points were that interaction with staff has improved, and women were feeling more listened to, with increased respect for their feeding choices and better active support. There remains scope for improvement in postnatal care as women consistently report poorer experience than for the care they received during pregnancy and labour, and the quality of information around changes to mental health could be improved.