Domestic abuse charity Refuge has been awarded a grant to operate a vital helpline to provide confidential advice for domestic abuse victims.

Refuge has been awarded more than £1.2 million to run the National Domestic Violence Helpline, a free service which provides confidential information and expert support to people affected by domestic abuse.

The service is free to call on 0808 2000 247. It is staffed 24 hours a day, every day of the year, by a dedicated team of experts.

As well as getting support, staff can help victims access refuge accommodation and other specialist services.

Refuge has also secured additional funding to develop new digital and mobile resources to support even more victims. This includes increasing capacity to answer more live calls, developing webchat services and publishing information on social media channels to widen the availability of the helpline service.


Prior to this, Refuge operated the helpline in partnership with Women’s Aid for 15 years. The government retendered the contract last year and both charities submitted separate bids. The current arrangement comes to an end this autumn.


The government has committed more than £1 million a year up to 2022 to help fund 6 other helplines. These include support woman and girls who are experience violence, men experiencing violence and specialist support for other victims. These are:

  • The National Lesbian, Gay, Bisexual and Trans (LGBT) Domestic Violence Helpline, run by Galop – 0800 999 5428
  • The National Stalking Helpline, run by The Suzy Lamplugh Trust – 0808 802 0300
  • The Men’s Advice Line, run by Respect – 0808 801 0327
  • Respect Phoneline for perpetrators of Domestic Abuse, run by Respect – 0808 802 4040
  • Honour Based Abuse Helpline, run by Karma Nirvana – 0800 5999 247
  • The Revenge Porn Helpline, run by South West Grid for Learning Trust – 0845 6000 459