Improving assisted travel on the railways – consultation

The Government has a consultation open at present, regarding improving assisted travel on railways

This research has provided a robust evidence base on which to identify where arrangements for Assisted Travel can be strengthened. They are consulting on potential improvements.

  • They ask for views on how passenger awareness of Assisted Travel might be increased.
  • They highlight the user experience of Assisted Travel and ask what action could be taken to improve the reliability of assistance for passengers.
  • They seek views on how training for company staff could be strengthened.
  • They highlight how they are strengthening monitoring of Assisted Travel and seek views on how this may be improved further.

For more information and to take part: 

The consultation closes on 31 January 2018