The Government has a consultation open at present, regarding improving assisted travel on railways
This research has provided a robust evidence base on which to identify where arrangements for Assisted Travel can be strengthened. They are consulting on potential improvements.
- They ask for views on how passenger awareness of Assisted Travel might be increased.
- They highlight the user experience of Assisted Travel and ask what action could be taken to improve the reliability of assistance for passengers.
- They seek views on how training for company staff could be strengthened.
- They highlight how they are strengthening monitoring of Assisted Travel and seek views on how this may be improved further.
For more information and to take part: http://orr.gov.uk/rail/consultations/open-consultations/improving-assisted-travel-consultation
The consultation closes on 31 January 2018