The Gov.uk website has updated its information provision around Universal Credit, and the new-style Jobseekers Allowance and Employment and Support Allowance.These are now presented in step-by-step format, which has been shown to be easily accessible and easy to understand, in research with users. See the website for more  information:

https://www.gov.uk/how-to-claim-universal-credit

https://www.gov.uk/how-to-claim-new-style-esa

https://www.gov.uk/how-to-claim-new-style-jsa