Monthly heat map data

Citizens Advice Cornwall have kindly agreed to provide us with a regular document giving needs data from across Cornwall, drawn from their heat map. This shows the type of calls and enquiries that they are dealing with, and where from, tracked bi-weekly, so gives an excellent picture of what the current hot topics are, and where geographical hotspots are occurring.

Many thanks to Citizens Advice Cornwall for producing this precis for us.

Current data

Covering 2 weeks from 8 Feb 2021 to 21 Feb 2021. 146 people were provided with advice, on 1,199 issues.

Top 3 issues	Benefits & Tax credits	311
	Universal Credit	171
	Debt	201
Top 3 parishes	Penzance	97
	Camborne	44
	Newquay	76
Top 3 wards	Penzance Central	45
	Penryn West	22
	Liskeard East / Mount Charles	21

Previous data

Covering 2 weeks from 25 Jan 2021 to 7 Feb 2021. 171 people were provided with advice, on 1,322 issues.

Top 3 issues	Benefits & Tax credits	293
	Universal Credit	171
	Debt	268
Top 3 parishes	Penzance	81
	Camborne	79
	Truro	76
Top 3 wards	Mount Hawke & Portreath	50
	Penzance Central	41
	Hayle South	4343

A 6-week summary, due to the closure over Christmas, 30 Nov 2020 to 4 Jan 2021.

Top 3 issues	Benefits & Tax credits	471
	Universal Credit	281
	Debt	417
Top 3 parishes	Newquay	135
	Penzance	176
	Redruth	127
Top 3 wards	Redruth North	89
	Penzance East	60
	Bodmin St Petrocs/ Camborne Trelowarren/Bugle	43 each

Covering 2 weeks from 16 Nov 2020 to 29 Nov 2020.

Top 3 issues	Benefits & Tax credits	286
	Universal Credit	136
	Debt	306
Top 3 parishes	Newquay	103
	Penzance	92
	Truro	80
Top 3 wards	Four Lanes	44
	Newquay Central	38
	Lanner and Stithians	34