Consultation findings from NHS Kernow

NHS Kernow carried out a survey in August and September 2020 around patient experiences using GPs and pharmacies during the pandemic, particularly digital or telephone consultations.

They have just published their findings, which you can access online on the NHS Kernow website. These are the headline findings:

  • 82% of respondents said they had contacted their GP during the pandemic. Most people who attended a face to face GP appointment during the pandemic told us they felt safe with the use of social distancing and personal protective equipment (PPE).
  • Some people felt that more information could be available for specific conditions and in general. Additionally people thanked surgeries and pharmacies for their support during the pandemic.
  • 492 people (83%) said that nothing had stopped or made it difficult for them to contact their GP about symptoms that could be linked to a serious condition such as cancer.
  • 265 people (45%), told us they had avoided contacting their GP during the pandemic, and almost half said this was because they didn’t want to be a burden to the NHS.
  • 124 people (23%) told us they had been unable to access GP or pharmacy services during the pandemic for different reasons including limited appointments, opening times being inaccessible for working people and being unable to get through to book an appointment.

The report will feed into actions to take forward, building on what is working, and removing barriers where they exist.

CQC Unpaid Carers consultation

CQC wants to hear from unpaid carers, around their experiences during the pandemic – relating to their own care, or the care of the people they look after.

Their research already tells them that:

  • unpaid carers are more likely to give feedback on health and social care experiences on behalf of loved ones, compared to the general population
  • 67% of unpaid carers have told us they give positive feedback on care on behalf of their loved ones and 54% have given negative feedback on care
  • 58% of carers also said they will be more likely to give positive feedback after the pandemic
  • unpaid carers are more likely to have taken action to improve health and social care (71%) than the rest of the population (44%)

Please ensure that any unpaid carers you work with are aware of this ability to give feedback on care received.

They can use the online form on the CQC website, or call 0333 616161, Monday -Friday, 8.30-5.30.

CQC strategy and regulation consultations

The pandemic has forced everyone in health and social care to think and work in new ways. For CQC, it has sped up the need for them to change.

They have launched two consultations to hear your views about how they can do that.

CQC’s new strategy

CQC wants to hear your views on their draft strategy. The strategy sets a bold ambition for CQC over the next five years.

They need to make changes to the way they regulate, so that it’s more relevant for providers and for people who use services. They want to work with health and care services to find solutions to problems and improve outcomes for everyone. They also want to be more flexible to help manage risk and uncertainty.

They have already had over 10,000 interactions with stakeholders when developing our draft, but want to hear more.

Changes for more flexible and responsive regulation

CQC is also proposing some specific changes that will help deal with challenges raised by the pandemic. They want these changes to help them become a more dynamic, proportionate and flexible regulator.