A wide-ranging selection of information, for all voluntary organisations

Contacting the Charity Commission

The Charity Commission is trialling new Call Centre opening hours, starting on 1 May, for three months.  The new hours are Monday to Friday – 9am-12 noon, and 1pm – 4pm.  Ppreviously 10-12 and 1-3)  To contact the call centre, you should phone 0300 066 9197.

The Charity Commission also changed its email addresses, in February, along with all Government departments previously part of the Government Secure Intranet.  This means that where you may have been using an address like inboxname@charitycommission.gsi.gov.uk, this will have become inboxname@charitycommission.gov.uk.  The old addresses will no longer work now, so make sure you’re up to date.

Also, the Charity Commission is launching a new hotline for whistle blowers, offering advice and support for those who can see something that they feel is wrong, in a charity.  This service is a trial, and will last for six months from June 2019.  The number is 08000 557214.  For more information about this, see the CC blog.


Fundraising code of conduct

The Fundraising Regulator has launched its revised Code of Fundraising Practice, which will come into effect in October.  The new code will replace a previous version published in 2005, which was confusing and hard to understand, and is much easier to follow.  The code was written for all those responsible for fundraising within charities, including trustees and fundraisers, but is also intended for the public to understand, to ensure that the sector is abiding by its own rules.

The format of the new Code of Conduct is as follows:

You can find more, and read the Code, on the Fundraising Regulator website.


Charity Shop Survey

The 28th Charity Shop Survey has opened, and organisers would be grateful for input from any organisation that runs charity shops.

You can find out more, and complete the questionnaire, on the Civil Society website. The closing date is 12 July.