Cornwall Council is conducting a consultation around their new Carers Strategy and a new proposed carers service model.

This is from their website:

The current contracts that supports adult carers will come to an end in 2021 so Cornwall Council is now planning a new carer service that would start in July 2021. Back in 2019 they engaged with carers, practitioners and other stakeholders about what works well in the current provision, what the new service should look like and how it can adapt to the challenges that health and adult social care are facing. The feedback gathered in the Carers Engagement Report has shaped the new Draft Carers Strategy Cornwall Cares for Carers and the new proposed carers service model.

** July 27 ** A new video has been released to help promote the consultation; please find it, and share: YouTube link

Carers survey

Now they would like to seek your views about the Draft Carers Strategy Cornwall Cares for Carers and the new service model which we are proposing from carers ideas to be implemented from 1 July 2021.

Many carers expressed the view that they either don’t access support or are not sure how to access it. To ensure more Carers can access the right support for them, the council is proposing a three-level service model:

  1. Help for you to self-manage your caring role with clear information and signposting, helpline managed by skilled staff, connecting peer support available in your community
  2. Enhanced support when you need it – wellbeing and welfare support including access to benefits and other welfare entitlements, help with completing forms, carers training and grants
  3. Formal review to meet your eligible needs, develop a holistic support plan and to identify what additional needs you may have.

More details are available in the above Draft Carers Strategy Cornwall Cares for Carers.

Complete the survey

The survey will close on Friday 14 August 2020.

If you cannot access the survey online please email or call Family Information Service on 0800 5878191.


Carers Service

Carers service provide support for unpaid carers, people that provide some form of unpaid care for their relatives, friends or neighbours, this may include:

  • Helping someone with their shopping
  • Helping someone to do their laundry
  • Taking someone to appointments
  • Giving lifts to someone who is unable to travel because they cannot walk far, or may get confused and lost
  • Reminding someone to take their medication
  • Assisting someone to get dressed
  • Reminding or helping someone to bathe
  • Helping someone with their meals
  • Helping someone with their communications
  • Providing someone with physical support to move around

There are around 64,000 carers in Cornwall. Under the Care Act 2014 local authorities must provide or arrange for services, facilities or resources which would prevent, reduce or delay individuals’ needs for care and support.

Information and advice for carers

For information and advice regarding support for carers or to register as a carer please visit the Care and Support in Cornwall website.